As a general guideline, Aeryon is committed to protecting your privacy and to ensuring you have a secure online experience.

You can navigate through most of the Aeryon website without providing us any information about yourself.

However, in some instances, Aeryon may request that you provide personal information.  This website privacy policy explains how Aeryon uses and collects data about you in those situations.

Aeryon will occasionally update this privacy statement and when we do, we note the “last updated” date on the bottom of this privacy policy.  Although this website privacy policy may change from time to time, Aeryon will treat your personal information in a manner consistent with the privacy policy under which it was collected, unless Aeryon has your consent to treat your personal information in a different manner.

1. What is personal information?

Personal information is any information about an identifiable person.

2. How does the Aeryon site collect personal information from you?

Aeryon collects personal information on a voluntary basis, provided we have your consent.  For example, Aeryon can collect your payment information that you may voluntarily provide when purchasing an Aeryon product or service.

3. How does Aeryon use Personal Information?

Aeryon uses the personal information that it collects from you for the purposes specified at the time it was collected from you (for example, as specified on a purchase form) and for which you have provided your consent.  These purposes may include but are not limited to the following:

(a)      completing the sale and delivery of a Aeryon product or service to you;

(b)      sending out periodic emails information you of a technical or other update relating to Aeryon products or services you have purchased;

(c)      conducting marketing and statistical analysis of customers’ interactions with our brands on a non-identifiable, aggregate basis;

(d)      assisting us with the development of new products and services.

Aeryon also uses the information collected using cookie technology on an ongoing basis to enhance our website.  By using the information in this manner, we can ensure that our website will continue to offer you the best experience possible.

Aeryon has implemented “Google Analytics” features based on display advertising which includes but may not be limited to:  Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration and Google Analytics Demographics and Interest Reporting.  You can opt-out of this feature by visiting Google’s Ad Settings web-page and choosing “do not track”.

Aeryon also uses Hotjar to better understand Aeryon’s users’ needs and to optimize their experience. Hotjar is a technology service that helps Aeryon better understand its’ users experience such as: how much time they spend on which pages, which links users choose to click, what users do and don’t like, etc. and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on users’ behavior and their devices such as a device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (which is restricted to country only) and preferred language used to display our website. Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor Aeryon will use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.


You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Aeryon may also, from time to time, use first-party cookies such as the Google Analytics cookies and/or third-party cookies, such as the DoubleClick cookie, together to report to us how ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to Aeryon’s website.

4. To whom does Aeryon disclose my personal information?

Aeryon discloses personal information that it collects from you only to the entities and for the purposes specified at the time it is collected from you and for which you have provided your consent.

From time to time, Aeryon may hire other companies to provide limited services on its behalf, such as but not limited to:  packaging, mailing and delivering purposes, answering customers’ questions about products and/or services, sending communications including updates to software and notifications of upcoming events.  Aeryon will only provide those companies the information they need to deliver the service and those companies are prohibited from using that information for any other purpose.

Aeryon will disclose your personal information without your consent only if required to do so under law or in the good faith belief that such action is necessary to protect and defend the rights or property of Aeryon and its website or to protect the personal safety of users of the website or the public.

5. How does Aeryon protect the security of your personal information?

Aeryon strictly protects the security of your personal information, including protecting your personal information from loss, misuse, unauthorized access or disclosure, alteration or destruction with security measures which are appropriate given the sensitivity of the applicable personal information.

Inside the company, data is stored in password-controlled servers with restricted and limited access.  If all or part of Aeryon is sold, merged or otherwise transferred to another entity, the personal information associated with that part of Aeryon may be transferred as part of that transaction.  However, Aeryon will at the time of the transaction, take reasonable steps to receive assurances from the receiving entity that the transferred personal information will be used only for the purposes collected and only in the manner contemplated under this Policy.

6. How does Aeryon use “Cookies”?

To ensure that we are publishing content customers need and want, Aeryon collects aggregated site visitation statistics using cookies.  Aeryon does not track each individual’s use of our website.  When you visit the website, a cookie is placed on your machine (if the customer accepts cookies) or is read if the customer has previously visited Aeryon’s website.

We use various technologies to collect, store and analyze traffic to our website and may use the DoubleClick cookie.   We do not use this technology to access your personally identifiable information on the website, rather, it is a tool we use to compile aggregated statistics about usage of our website.  We do not share tracking information outside of Aeryon and we do not allow other companies to place clear gifs on our website.

You may set your browser to block all cookies including cookies associated with our website.  However, if you choose that option, you may not experience the full effect of our website.  If you choose to not have your browser accept cookies from our website, you will be able to review the text on the screens; however, you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.

7. Does this privacy policy govern other websites that are linked to this website?

Please note that once you have clicked on a link on our website, you may leave the website to a website that is no longer under the control of Aeryon and to which our privacy policy no longer applies.  You must read the privacy policy, if any exists, of each linked website to see how your personal information will be handled on the other party’s website.

8. Who may I contact if I have questions or concerns about this privacy policy?

Aeryon welcomes your questions and comments regarding this privacy policy.  If you have questions, comments or require further assistance (for example, accessing your personal information), please contact Aeryon either by writing to us at:  Aeryon Labs Inc., Legal Department, 575 Kumpf Drive, Waterloo ON N2V 1K3 Canada (tel: 519-489-6726)


Last update:  May 23, 2018